Exchange, Returns & Cancellation

We invest a great deal of love and care in the making of each Loca Bonita garment. As a company policy we do not provide refund on any product sold.
In case of an exchange the customer has to inform within 2 days of delivery.
Product must be unused, unworn, unwashed and undamaged and in a saleable condition.
Product must be returned with all tags attached in its original condition along with all packing material, courier receipt, invoice & other papers.
Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
Ensure that the following address is securely pasted on the returns box-

1587, Main Bazar, Paharganj, New Delhi 110055.

Damaged or soiled products will not be accepted. Any returned item received by us that do not meet the above mentioned conditions, will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.
After the receipt of the product your request for exchanges would be processed.
Product can only be exchanged if they meet our terms and conditions.
Discounted products will not be eligible for any kind of exchange or returns.
If a piece is exchanged once, it cannot be exchanged the second time.
Please note that not all products are eligible for exchange. All made to order or customised products are non returnable and non exchangeable. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair. Please make it a point to understand which products are eligible for returns before purchasing.

Accessories and masks are not applicable for Return/Exchange due to hygiene reasons.

As a company policy we do not provide refund on any product sold. Once the garment is sold they can be exchanged for replacement or a credit note (provided the aforementioned terms and conditions are met).

The credit note can be used for a future purchase on our website.
Any returned item received by us that do not meet the above mentioned conditions, will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.
Cancellation: In case of an cancellation the customer has to cancel the order within 2 days of placing it. Any order after 48 hours, can not be cancelled.

NOTE: ALL INTERNATIONAL ORDERS ARE SUBJECT TO IMPORT DUTIES AND SHIPPING CHARGES. WE DO NOT ACCEPT RESPONSIBILITY FOR THE SAME.

Have doubts? Shoot us an email :

Email: hello@locabonita.com

Working Hours: Monday to Friday: 11:00 AM – 7:00 PM (except national and public holidays)